Upon either calling into our offices or sending an initial enquiry you are confirming to our terms and conditions; please print a copy off for your records.
The services the advisors provide to you under these terms and conditions are solely for personal and under no circumstances should they be used for the purpose of business.
Standard terms applied are:
1. Summary of Service:
The service we provide is described in relation to the relevant service/description terms. We will provide direct access to a trained advisor within the United Kingdom; who will provide effective and efficient advice and support on any IT or technological related issue or problem you may be experiencing as promptly as possible.
To enable an effective and efficient telephone call and to ensure it is not prolong; we suggest you fill in the contact form on the website before calling; alternatively please ensure you have all information relevant to the enquiry at hand.
2. Opening times
Our service is available between the hours of 0700-2200. The service will be provided to the UK address you supply to us at the time, unless the service terms specifically states otherwise..
3. Our responsibility to you:
From time to time the service we provide may be faulty, however we will endeavour to do what we are reasonably able to ensure that the service provided is reliable and acceptable service. We do not profess to be legal experts in any particular field we offer services, and therefore we accept no responsibility to pay compensation for financial losses which may result from the advice or information that we provide. All our information is gathered from sources, which we perceived at the time of gathering, was presumed correct, with no foreseeable changes.
4. Interruption of Service:
Interruptions in the service may occur due to a technical issue; this is usually a temporary interruption and will be rectified as soon as possible. From time to time our technical team may make minor changes to technical specifications to enable the continuous running of the service.
5. Matters beyond our reasonable control:
Technical issues, which can occur due to adverse weather conditions for example, may occur from time to time which is beyond our reasonable control and as a result will not allow performance of what is agreed. In these circumstances we do not accept responsibility for any loss of data which may result or for a break in any service provision during these times.
6. Sharing information:
Under the Data Protection Act, all personal data supplied to use will be confidential and will not be disclosed to a third party without your prior permission.
Up to date information is paramount for the delivery of our services; therefore please ensure all contact information with ourselves is up to date as it may be necessary for us to contact you on a regular basis; this will either take the form of email, telephone calls or text messages.
8. Promotional Material:
We may contact you from time to time in the form of emails, phone calls or text messages, if we feel it necessary, in regard to specific promotions.
9. Call Monitoring:
Calls may be monitored and recorded for the sole purposes of training and the improvement of our business.
If an operator is found to be negligent within their professional capacity then a refund may be offered. Therefore the recording and monitoring of calls is paramount for this purpose. Our company will be in sole discretion on whether any caller is entitled to a refund under these terms.
All our services provide are without guarantee as to the accuracy, and usage of the service and website is at the users own risk. All information provided is your own responsibility to ensure that is fit for use.
If you wish to request a refund please fill in this form: http://www.ithelpline.co.uk/refunds.asp
11. Governing Law and acceptance of terms:
The laws of England and Wales shall govern and construe this agreement.
Upon filling out and submitting an enquiry to our offices you are confirming that you have read, understood and accepted our terms and conditions of service.
a) the regulatory agency for premium rate services Phone Pay Plus regulate our services in according with code of practice 2006 approved under section 121 of the Communications Act 2003.
Contact details: Phone Pay Plus, Clove Building, 4 Maguire Street, London SE1 2NQ.
b) We are required to conform to the requirements of the Distance Selling Regulation Act 2000 for our services as information providers of pay for products under the Codes of Practice laid down by Phone Pay Plus.
13. Cost of Service:
Call will be charged at a cost £1.53 per minute + network extras. Calls from mobiles will cost considerably more. (Please contact your telephone provider for their charges). There is a maximum call charge of £30 after which the call will terminate.
14. Who we will / won't provide to:
We cannot provide service to any person under the age of 18 and all callers must seek and have the bill payers' permission.
15. Advice given:
a) Advice given is provided by extensively trained operators who have had detailed training of our information sites; all of which have been constructed and designed by our company; of which we have sourced information and data from numerous areas and sources.
b) A suitably qualified practitioner must be sort if you need individual interpretation of any information given before acting upon it.
c) All information provided by our advisors is to the best of our knowledge, and we therefore cannot be held responsible for any loss or inconvenience caused by advice provided by our advisors.
16. Our Contact Details:
IT Helpline, Unit 9, Ariane, Tamworth, Staffordshire, B79 7XF.
Admin Tel: 08449939602