About Us

The IT Helpline is a UK based independent technological support call centre. We have gained the technological knowledge and an extensive client base necessary in order to provide a high level of customer service and support.

Meet the team

Our friendly team of UK based advisors at the IT Helpline are on hand to help with all your technological queries. We aim to have your problem or query dealt with as quickly and efficiently as possible allowing you to continue without the difficulties that you may have previously experienced.

Ensuring a high level of satisfaction among our customers is a core component of the IT Helpline. All our staff go through extensive training within our company. We have developed, with comprehensive research and progression by our technical team, a training manual allowing our staff to gain the extensive and detailed knowledge required. We also test their ability to relay this information in order to solve problems and provide solutions to all technological issues. Along with the technological information required for the job, they are also trained in customer service, allowing for clear communication, literacy and support.

Not only do we offer initial training when staff enter the IT Helpline we also conduct training reviews to ensure that our staff are up to date with the latest software advances, technological releases and hardware issues. All of which is key to ensuring the best advice is given in a productive and time efficient manner.

 We pride ourselves in helping members of the public solve their technological queries or difficulties in an effective and efficient manner. 

Our goals

At the IT Helpline we know how hard it can be to locate contact details in order to gain support for technological and software related issues. All too often you might be left confused, due to the lack of technological support available so whatever your technological query we are here to help.

Our employees understand the difficulties individuals face every day with technological issues and we therefore ensure that the information they provide to you is in a simple, clear and easy to understand manner. They will not use complex jargon when solving the query or question you have. They will also provide step by step details allowing you to solve the problem personally, then should it arise again you are confident in the knowledge that you know how to overcome such a difficulty.

Our operators at the IT Helpline will not place you on hold at any time during the telephone call, allowing you to go directly to a live operator when you ring into our offices rather than speaking to a virtual agent or listening to automated messages.
We pride ourselves in monitoring telephone calls received to our offices to make sure that you receive a high standard of support and assistance with your initial query within total compliance of all codes of practice.

After care

Finally our operators offer 4 weeks free after care email support following on from the telephone call. This allows you to contact them with any technological problem or query and they will provide email assistance. The enquiry does not have to relate to the initial question you rang in with, it can be a completely new question or issue you are experiencing. Our advisors pride themselves in responding to your email in a quick and helpful manner, within 24 hours of sending the email.